Privacy Policy

Effective: July 1, 2020

QuoteLab, LLC, which does business as MediaAlpha, provides online marketplaces connecting consumers like you with insurance, finance, travel, and other companies and their agents through the websites we own and operate and our webforms that are embedded in certain third-party websites. Below are some key things to know about us and our services:

With the above in mind, we wrote this Privacy Policy to describe the information we collect, how we use it, when and who we share it with, and the controls available to you to manage your information in a way that is easier to read and understand. Of course, if you have questions, feel free to Contact Us

Please read our entire Privacy Policy. If you only have a few minutes and want to know how to exercise your rights to manage the personal information we may have about you, we recommend you review Your Choices and Controls to understand some of the basics. If you're a California or Nevada resident or wish to exercise rights on behalf of someone else, read the additional information in Your Privacy Rights. If you're outside the United States, we also recommend you read the additional information here and here.

Lastly, before you dive in, remember this Privacy Policy only applies to our websites and webforms that link to or reference this Privacy Policy. This Privacy Policy does not apply to websites maintained by other companies including advertiser websites that we may link to or those you connect with through our websites and webforms or the websites on which our webforms are located. This means that the privacy policy of such companies or advertisers applies to any information you provide directly to them or is collected automatically by them from you.

INFORMATION WE COLLECT

This Privacy Policy applies only to the following basic categories of information we collect:

For each of these categories, we use the information to provide our services to you, to communicate with you, to process your request(s), to understand how our services are used, to improve our services, and to comply with applicable laws. Additional details on each category is provided below.

Information You Provide to Us Through Our Websites and Webforms

When you use our websites and webforms, we collect information that you choose to provide to us in order to be matched to an advertisers' products and services. For example, our websites and webforms may allow you to provide your name, address, telephone number, email, and other information in order to be matched to insurance carriers and agents who may provide you a quote for their insurance products and services. You may also provide us with your home and destination airports and travel dates when you use our websites and webforms related to travel products and services so that we can show you flight and hotel options available from advertisers. This means the categories of information you can provide to us through our websites and webforms depend on the nature of the products and services for which you are requesting quotes or rates.

Keep in mind that when you submit your information to us through our websites and webforms to request a quote or rate, you are also directing us to share the information you submit with an advertiser so we can match you with their products and services.

Information We Collect Automatically When You Use Our Websites and Webforms

When you use our websites and webforms, we collect information about which of those websites and webforms you have used and how you've used them, in addition to information about your activity, browser, and device. Like most websites, we may collect such information by using online tracking technologies, such as cookies, pixels, tags, and other unique identifiers (go to allaboutcookies.org or youronlinechoices.eu to learn more about such tracking technologies). Below is a more detailed explanation of the types of information we collect automatically when you use our websites and webforms:

Most web browsers are set to accept cookies by default. If you prefer, you can usually remove or reject browser cookies through the settings on your browser or device. Keep in mind, though, that removing or rejecting cookies could affect the availability and functionality of our websites and webforms. To learn more about your choices, please check out Cookies and Other Technologies.

Information You Provide to Us When You Call or Receive a Call from Us or an Advertiser

We may collect information from you when you call us, when we call you or when you ask an advertiser to transfer your call with them to us. The categories of information we collect from you or that you can provide to us through phone calls depends on the nature of the advertiser's products and services for which you are requesting quotes or rates and the purpose of your call.

Information We Receive from Suppliers, Third Parties, and other Sources

We may receive information about you from suppliers, those businesses that provide us services (such as service providers, contractors, and consultants), third parties, or other online or offline sources. We may combine such information with the information you have provided to us in order to provide and improve our services including, among other ways, to filter or select the best advertisers or advertisements to show to you or to target or measure the performance of advertisements. Below are a few examples:

Any Other Information You Choose to Provide to Us

When you contact us, including by mail or email, or communicate with us in any other way, we'll collect whatever information you volunteer or that we need to resolve your question or request. The categories of information we collect from you or that you can provide to us through mail, email, or other means depends on the purpose of your communication to us.

HOW WE USE YOUR INFORMATION

We use your information to:

Keep in mind that information collected through cookies and other online tracking technologies is also used along with other information we collect for the purposes outlined in this Privacy Policy including: remembering your settings and choices and providing you with a customized experience; monitoring, analyzing, and improving the operation, delivery, performance and usability of our services; and providing you with personalized ads based on your activity on our services and on other sites and services not operated by us, including advertisers' websites.

WHEN AND HOW WE SHARE INFORMATION

We may share the information we have about you in the following ways:

THIRD-PARTY CONTENT, LINKS, AND INTEGRATIONS

As noted above, our websites and webforms will contain third-party content, links, and integrations. For example, when you submit information through our websites and webforms you may be presented with content and links to an advertiser's website to learn more about their products and services or to request a quote or rates directly from them. Through these integrations, you will be providing information to an advertiser, other third parties, as well as to us. We are not responsible for how an advertiser and such other third parties collect or use your information. As always, we encourage you to read the privacy policies of every advertiser and third-party service that you visit or use.

HOW LONG WE KEEP YOUR INFORMATION

How long we keep your information depends on the type of information, the purpose for which it is used, how sensitive it is, and other similar factors. For example, we keep your information:

If you ever decide to stop using our websites and webforms, you can ask us to delete your information (see Your Choices and Controls to learn more).

Keep in mind, while our systems are designed to carry out our deletion automatically, we cannot promise or guarantee that deletion will occur within a specific timeframe. Also, there may be legal requirements to keep and not delete your information when you make a deletion request to us. This means we may suspend deletion of or not delete your information if we receive valid legal process asking us to preserve your information, if we receive reports of abuse or other Terms of Use violations, or if your use of our websites or webforms or your information is flagged by our automated systems for abuse or other Terms of Use violations.

HOW WE KEEP YOUR INFORMATION SECURE

The security of your personal information is very important, and we take a number of steps to safeguard it. For example, we have implemented technical and organizational security measures that are designed to help protect your information from unauthorized access, disclosure, use, and modification. We also maintain physical, electronic, and procedural safeguards that comply with or exceed federal standards to guard your information, and we anonymize or expunge data when it is no longer necessary to provide services to our users or substantiate records for an advertiser. From time-to-time, we review our security procedures to consider appropriate new technologies and methods.

Even so, despite our efforts, no security measures are perfect, impenetrable, or 100% secure. We cannot ensure, and do not warrant or guarantee, that the information you transmit to us will remain secure, nor do we guarantee that this information will not be accessed, disclosed, altered, destroyed or used in an unauthorized manner. These are the risks of being online and conducting business online.

Of course, if we learn of a security breach, we may attempt to notify you electronically so that you can take appropriate protective steps. We may also post a notice on our services if a security breach occurs. Depending on where you live, you may have a legal right to receive a notice of a security breach in writing. If you have any questions about the security of your information, please Contact Us.

COOKIES AND OTHER TECHNOLOGIES

As discussed above, advertisers, our service providers (including any other third parties working on our behalf), and any other businesses (third parties) who collect information on our services, may automatically receive certain information associated with you and/or your device(s) as part of your use of our websites and webforms through browser or device-based tracking technologies such as cookies, pixels, tags, beacons, scripts, or other technology.

Many devices and browsers give you the option to manage and/or disable cookies and other online tracking technologies. To opt-out of the use of these technologies, you can change your browser options to stop accepting cookies or to prompt you before accepting cookies. To assist you, we compiled directions for some commonly used browsers and devices in the table below. Keep in mind that not all devices and browsers are the same so the methods described below may not work for your browser, browser version, or device and may change at any time. We encourage you to refer to the relevant instructions for your particular device or browser.

Before you dive in, please note, if you opt out of the collection and use of information via cookies and other tracking technologies, you may still see customized advertising displayed by advertising networks from which you have not opted out. In addition, your opt-out will not prevent any advertising network from displaying advertising that is not customized to you and your interests and, consequently, may be less relevant to you. You will need to make such choices on each browser and device you may use to visit our websites and webforms.

YOUR PRIVACY RIGHTS

To manage or make choices about the personal information (as known as personal data) we have about you, review Your Choices and Controls. If you are a resident of California, a resident of Nevada, or a citizen of a European Economic Area (EEA) Member State, review the applicable sections below to learn more about your privacy rights. If you are a parent or legal guardian or a representative, review the sections identified below to learn more about how you may exercise rights on behalf of your child or another person.

YOUR CHOICES AND CONTROLS

We want you to be in control of your information, so we provide you with the following tools to exercise control over the information we have about you. Keep in mind that each option is subject to applicable legal limitations. Additionally, because your privacy is important to us, we will ask you to verify your identity/request or provide additional information before we let you exercise your choices over the information we have about you. We may also reject your request for several reasons, including, by way of example only, if the request risks the privacy of other persons or is unlawful.

If you have any questions or need assistance call us at 1-833-549-0351.

REVISIONS TO THE PRIVACY POLICY

We may change this Privacy Policy from time to time. When we do, we'll let you know by revising the date at the top of the Privacy Policy. We may also provide you with additional notice (such as adding a statement to our websites' homepages or adding “Updated” to the footer links to our Privacy Policy (e.g., Updated Privacy Policy). We encourage you to review this Privacy Policy whenever you use any of our websites and webforms to ensure you are aware of our current privacy practices.

QUESTIONS AND SUGGESTIONS

If you have any questions, concerns, or suggestions about our Privacy Policy, you may contact us by sending a message through the MediaAlpha Privacy Center (select “Contact Us” in the dropdown menu of the submission form) or by mail at:

MediaAlpha
Attention: DPO
700 S. Flower St., Suite 640
Los Angeles, CA 90017